Trust Center - Happeo

Happeo

Happeo is the leading AI-powered intranet platform that connects people, knowledge, and tools all in one place. Trusted by companies like Rayonier, Gant, and Neste, Happeo helps organizations improve collaboration, streamline internal communication, and make knowledge easy to find.

Founded in 2017, Happeo serves hundreds of customers across borders and industries, with offices in New York, USA, Helsinki, Finland, Amsterdam, The Netherlands and Cluj, Romania.

Subprocessors

Google Cloud Platform
•
Hosting of Happeo service
Main processing in the EU
Processing may occur worldwide as data is rerouted through a processing center located nearest to the user.
Applicable Transfer Mechanism: EU Commission Standard Contractual Clauses Module 3 (Transfer processor to processor)

The Rocket Science Group, LLC
•
Email notifications
US
Applicable Transfer Mechanism: EU-US Data Privacy Framework
Amazon Web Services
•
Content delivery network
Main processing in the EU
Processing may occur worldwide as data is rerouted through a processing center located nearest to the user.
Applicable Transfer Mechanism: EU Commission Standard Contractual Clauses Module 3 (Transfer processor to processor)
Fivetran
•
API tool used to import data from selected tools
EU
Applicable Transfer Mechanism: N/A

Zendesk, Inc.
•
Management of customer support tickets
EU
Applicable Transfer Mechanism: N/A
Jira
•
Management of engineering tasks and issue resolution
EU
Applicable Transfer Mechanism: N/A

Dogwood Labs, Inc. dba Statuspage
•
Service status notifications
US
Ability for users to subscribe to downtime and maintenance notifications.
Applicable Transfer Mechanism: EU Commission Standard Contractual Clauses Module 3 (Transfer processor to processor)

Sentry.io (Functional Software, Inc.)
•
Diagnostics
EU
Diagnostic tool to capture application errors and the possibility for users to screen record issues in the Happeo platform for debugging purposes.
Applicable Transfer Mechanism: N/A

Pluno
•
AI-driven customer support automation and agent assistance.
EU (Germany, Switzerland & Sweden)
Pluno is an intelligent support assistant that helps our team provide faster, more accurate responses. By securely learning from our existing help articles and previous resolutions, it ensures that your inquiries are answered instantly with the most up-to-date information. It handles routine technical questions directly and intelligently flags complex cases for our human specialists, ensuring you get the right help without the wait.
Anthropic
•
AI-powered assistant used to support Happeo employees across all business functions in their daily work, including but not limited to data analysis, content creation, research, and operational tasks. This service is not used to process customer personal data as part of the Happeo product or service delivery.
US
Anthropic Claude is a large language model (LLM) AI service provided by Anthropic, PBC. The service is accessed via claude.ai and is used internally by Happeo employees to support their daily work across all business functions. Where customer personal data is processed through the service, Anthropic acts as a sub-processor under a Data Processing Agreement with Happeo.