# Manage Channel Notifications

**This article explains how to customize channel notifications in Happeo and provides details about notification priority levels, notification types, and ways to control when and how you receive updates.**

## How to manage channel notifications

To manage channel notifications, you can use the **channel settings**, **user settings**, or **Admin Settings**.

### Manage notifications from channel settings

1. **Open the channel** you want to modify.
2. Scroll down to **Notification Settings** on the right-hand panel.
3. Select your **preferred notification priority**.

**Note:** The **default notification settings** for channels (excluding primary news channels) are set to **medium**.

### Manage notifications from the User Settings

1. Click your **avatar** from the main navigation menu.
2. Select **User Settings**.
3. Click **Notification Settings**.
4. Scroll down and **locate the channel** for which you want to adjust the notification settings.
5. Click the **down arrow** next to the channel.
6. Select your **preferred notification priority**.

### Manage notifications from the notification panel

1. Click the **notification icon** located in the top-right corner of the Happeo navigation bar next to your avatar.
2. Click the **three dots** at the top-right corner of the notification panel.
3. Select **Notification Settings**.
4. Scroll down and **locate the channel** for which you want to adjust the notification settings.
5. Click the **down arrow** next to the channel.
6. Select your **preferred notification priority**.

### Manage notifications from the Admin Settings

**As an admin,** **you can force a channel's Notifications to ‘high**, **’** which will change the notification settings for all its participants.

**Example use case:** When a secondary news channel serves as a channel for events that are relevant to all people within your organization.

**To force all notifications to ‘high’:**

1. Click your **avatar** at the top-right corner of Happeo’s main navigation.
2. Click **Admin Settings**.
3. Go to **Channels**.
4. Click the **three dots** next to the channel you want to set the notification settings to **high**.

**Note:** Admins can force notifications to high for a channel, but this will only affect users who have the channel set to **Low** or **Medium**. It will not override existing user mutes.

## Overview of notification priority for channels

### High priority

**What it does:** Users will receive notifications about **all activity**.

**Whom it affects:** All users who set a channel's priority as **high**.

### Medium priority

**What it does:** Users will receive notifications about new posts, mentions, announcements (new & reminders), and comments on posts they've participated in. Channel **owners** and **editors** will also receive notifications about **administrative activity**, such as someone asking to join the channel.

**Whom it affects:** All users who set a channel's priority as **medium**.

### Low priority

**What it does:** Users will receive notifications about posts they've participated in, reactions to posts or comments they’ve created, and when another user mentions them. Channel **owners** and **editors** will also receive notifications about administrative activity, such as someone asking to join the channel.

**Whom it affects:** All users who set a Channel priority as **low**.

### Muted

**What it does:** Users will not receive notifications from the channel, and channel posts will also be removed from [My Stream](https://help.happeo.com/hc/en-us/articles/7456967134225-My-Stream).

**Whom it affects:** All users who set a channel priority as **muted**.

## Overview of the types of notifications

### Desktop

**What it does when toggled on:** Desktop notifications will appear when a user is mentioned or a new channel is shared with them. Learn more [here](https://support.google.com/chrome/answer/3220216?hl=en).

**Whom it affects:** All users who have toggled on desktop notifications from Happeo.

### Email

**What it does when toggled on:** Users will receive email notifications from Happeo.

**Whom it affects:** All users who have toggled on email notifications from Happeo.

### Daily digest

**What it does when toggled on:** Users will receive daily emails containing all updates from the day based on their channel notification settings.

**Whom it affects:** All users who have toggled on Daily Digest notifications from Happeo.

## Notification rules

The following describes how notification behavior is determined by the settings you have applied.

### Notification lifespan

The lifespan of notifications is **three months**. This means that notifications displayed in the notifications tab will be no older than **three months**. After their lifespan is up, they will be **permanently deleted**.

**What about pinned notifications?**– Pinned notifications will continue to be pinned until they are unpinned, even past their lifespan.

### Desktop notifications

Each user needs to **enable desktop notifications** using the toggle in **User Settings** > **Notification Settings**. Users will only receive desktop notifications **if they have Happeo open in a tab within their browser window**.

#### App notifications

App notifications are sent when the channel notification settings are set to **medium** or **high** **priority**.

### Email notifications

**Happeo offers three email notification levels**, allowing you to customize the type and frequency of email alerts you receive.

**Low settings:**

You will receive email and in-app notifications for:

- Posts you've participated in.
- Mentions.

Channel **owners** and **editors** will receive email and in-app notifications for:

- Administrative activity, such as membership requests.

**Medium settings:**

You will receive email and in-app notifications for:

- Mentions.
- Channel invitations.
- Posts made on your behalf.

You will receive **_only_** in-app notifications for:

- New posts.
- New comments.
- All other notification types.

**High settings:**

You will receive email and in-app notifications for **_all_** **activity**, including:

- New posts.
- New comments.
- Mentions.
- Channel invitations.
- Posts made on your behalf.
- Posts you've participated in.
- Administrative activity.

**Important considerations:**

**User-specific notifications:** Notification delivery varies based on individual user settings. For example:

- User A with medium email settings and disabled desktop notifications will receive a different set of notifications than User B with high email settings and enabled desktop notifications.

**Notification delays:**

- In-app notifications are generally near-instantaneous.
- Email notifications may experience delays of up to 5 minutes due to processing time, cloud task workloads, and other system parameters.

### Channel staleness

**Stale channels** refer to channels that have not been updated for a specific amount of time. If staleness continues, they will automatically be unpublished after a specific amount of time. To prevent this, channel **owners** and **editors** will receive notifications alerting them to the unpublishing due to inactivity. Read more about Lifecycle Management and notification details in [this article](https://help.happeo.com/hc/en-us/articles/7553656321681-Lifecycle-Management).