Delete Users

This article explains how to permanently delete users from Happeo.

What is user deletion in Happeo?

Deleting a user in Happeo permanently removes them from your organization's Happeo environment. This action is irreversible. The content of a deleted user will not be deleted but will appear as being created by a deleted user. Your analytics will also not be affected.

Note: To delete a user, you must first suspend them. More information about user suspension can be found in this article.

Key implications of user deletion:

• The user will be completely removed from Happeo searches
• They will no longer appear in the organization chart
• The user will be removed from all channel user lists, and member exports
• Any content created by the user, including channels, posts, pages, and files, will continue to exist in Happeo, however, they will be under the name “ Deleted user” - Note: Deleting users, such as page owners or authors, will not impact the page or content itself - If a page author is deleted, you can assign a new author to the page - If a page group owner is deleted, their status as a group owner will only be visible in Admin Settings > Page Groups. You cannot assign a new owner to the group
• They will continue to be included in analytics exports (until the deletion date) under the name “Deleted user”
• IMPORTANT: A deleted user may reappear as a new account in Happeo if the user's information is still being synced from your provisioning source. To prevent this, please ensure the following: - For Google Workspace
  • Option 1: Move the user to an organizational unit where auto-sync is disabled
  • Option 2 – Delete the user from Google Workspace entirely
• For Okta
  • Remove the user from the Happeo application in Okta.
• For Entra ID
  • Ensure the user is not included in the sync scope of the Happeo application in Entra ID

Note: If you need to reactivate a user after deleting them, you can create a new Happeo account by resyncing their information. You can learn how to do so in the following articles:

• Google Workspace
• Entra ID
• Okta

How to delete a user in Happeo

1. Go to the Admin Settings > User Management
2. You can find suspended users in two ways:
   1. By using the search bar
   2. By looking at their seat status
   3. Or by clicking the filtering menu at the top left of the user list and filtering by ‘suspended’
3. Click the three dots next to the user you wish to delete
4. Select Delete user button
5. Confirm the deletion

Note: If a user is not suspended, the " Delete user" button will be disabled. Please ensure the user is suspended before proceeding with the deletion process.

How to perform a bulk deletion

1. Go to the Admin Settings > User Management
2. Filter by Suspended by clicking the filtering menu at the top-left of the user list
3. Check the boxes next to the users you want to bulk delete
   1. For quick selection, you can check one box, hold Shift, and check another. This will select all users between the two selected boxes
4. Click the red Delete users button at the top-right of the user list
5. Confirm the deletion