# Get Started with Your Trial: Channels

**Configuring and maximizing engagement in Happeo Channels.**

## Channels are where you read, react to, and share Posts

- While Pages present curated information and resources, Channels enable users to connect and collaborate by posting, reading, and responding to tracked announcements, engaging news Articles, and quick Posts
- You can have any number of Channels, but they work best when each serves a specific use, audience, or topic – common Channel types include: news Channels, project Channels, team Channels, Q/A Channels, and social Channels
- All the Channels a user can access will be listed in the Channels menu in the top-left corner of the site – Consider launching with just a few Channels so the users can get the hang of posting, responding, and managing their notifications, before you introduce more

## Channels offer a wide range of configurations and permissions

- Under the Settings tab of each Channel, you can customize it, enable tabs and integrations, then fill it with the right Editors and Viewers
- Admins and Channel Editors can add both Google groups or individuals to Channels to ensure the right audience is notified of relevant Posts and conversations
- Based on the Channel’s purpose, consider adding a description and featured hashtags, then set who can Post, comment, and use announcements as well as whether users can find, or ask to join, the Channel on their own

## Notifications, feeds, and bots help to spread the word and drive engagement

- Channel notifications help to ensure users won’t miss the latest news and updates – unlike Pages, users can set how and when they get notified about new activity happening in Channels where they’re a member, so be sure to explain how it all works
- In addition to the notifications, it’s possible to embed Posts and Channel activity feeds into Page layouts (like your homepage, for instance) to spread awareness and increase alignment
- If you really want to get the word out, you can use Happeo’s Google Chat and Bot for Slack to turn the platform into a broadcast system that cascades Announcements, Articles, and Posts from selected Happeo Channels into specific Google spaces and / or Slack channels

## Help Center article and Webinar

- [Channels](https://help.happeo.com/hc/en-us/categories/5435888550289-Channels)
- [Webinar: Communicating with Channels](https://help.happeo.com/hc/en-us/articles/16516588434321)

## FAQ

#### **What happens if I tag a specific user in a channel post?**

When you tag a specific user in a channel post, the tag **overrides that user’s existing channel notification priority**. This ensures the notification is sent directly to the user, even if the channel is set to a lower priority for them. Tagging is a reliable way to make sure important updates always reach specific people.