# User Types and Statuses

**This article provides definitions for various user types and statuses in Happeo.**

## Definitions for Happeo user types

### Internal user

- A standalone **user account** within the Happeo organization
- Their **status is agnostic** (can vary between different user statuses)

### Synced/provisioned user

- A user account that is synchronized from a **provisioning source** (e.g., Google Workspace)

### Invited user

- A user who has been explicitly **invited by a platform admin** to join their Happeo organization, rather than being added automatically via provisioning
- This user is considered **part of the same organization** as the inviting admin
- They have the **same privileges as internal users** do (i.e. they have full access to the organization, rather than only a few Pages and Channels)
- They **can also be given admin privileges**
- They can be assigned **editor roles** on Pages and Channels

### External user

- A user from a **different Happeo organization**
- They are added to specific channels individually with the **External** tag or pages and channels via a provisioned group that can have external accounts (e.g. Google group)
- They **cannot be given admin rights**
- They cannot be assigned **editor roles** on Pages or Channels and can only access the specific content shared with them

### Guest user

- A user who is **not part of any Happeo organization**
- They are added to specific channels individually with the **Guest** tag or pages and channels via a provisioned group that can have guest accounts (e.g. Google group)
- They are added to specific **channels** or **pages** via a group (e.g. Google group)
- They **cannot be given admin rights**

### Trusted user

- A user who belongs to an organization that is explicitly marked as " **trusted**" in our system
  - Organizations are typically trusted upon customer request to connect Happeo environments.
- These users can view all content shared " **with the entire organization**”
  - Example: People, Launcher, Pages, and Channels visible to the entire organization
- They **can be granted admin rights**

## Definitions for Happeo user statuses

### Seated

A user who has **active access to Happeo**. Organizations **purchase** a specific **number of seats**.

### Unseated

An active account that is **eligible for a seat** but has **not yet been assigned one.** The account remains **active in the provisioning source system** and can be assigned a license **when one becomes available** based on the organization's purchased seat limit.

### Awaiting

An active account that is **eligible for a seat** and is **waiting for a seat to become available** before being able to access Happeo.

### Suspended

A user whose account has been **(temporarily) disabled**. This type of user needs to be **suspended before they can be deleted**.

**Please note:** Suspending is **not the same** as deleting.

### Deleted

A user whose account has been **permanently deleted** from Happeo.

### Invited

A user who was **added via email** and not via provisioning. An invited user is **automatically assigned a seat** (i.e., one is **reserved** for them), but they are not seated until they **accept the invite**.

**Note:** Reserved seats are counted towards the seat cap but do not yet have a seated user behind it. If no seats are available to be reserved, you cannot invite additional users.

### Archived (Google-specific)

A user who is **no longer active**, but the account is being **retained for archival purposes**. This status is specific to Google and does not directly apply to Happeo. If a user is archived in Google, this user will be displayed as “Suspended” in Happeo.