Keep Your Knowledge Hub Growing After Launch

Jesse

2 mins read

Start building your digital home with Happeo

Post-implementation services that extend the life, value, and impact of your Happeo investment.

Hi there 👋 I’m Jesse Bourgeault-Trickey, Director of Client Services at Happeo overseeing Implementations and Professional Services. After nearly a decade working in internal communications and intranet management across the telecom and banking industries, I made the move to Happeo where I’ve helped more than 120 organizations, from startups to enterprises, get the most from their knowledge and communication strategies using our platform.

If there’s one thing I’ve learned, it’s this: launch day isn’t the finish line, it’s the starting point.

The real value of a knowledge hub isn’t in the initial build, it’s in how well it grows and adapts to supporting your organization’s needs. Without ongoing attention, even the best platforms can see engagement drop, content go stale, and users lose trust. That’s where our post-implementation Professional Services come in. Our tailored support looks to keep your Happeo environment thriving long after go-live and deliver measurable ROI month after month.

Why Ongoing Services Matter

Think of launching your knowledge hub like planting a garden. If you water, prune, and tend it regularly, it flourishes. If you walk away, it withers.

Our post-launch services help:

• Keep users engaged and coming back
• Refresh your existing content so it stays relevant and useful
• Adapt your intranet strategy as your business evolves
• Deliver ongoing measurable business impact

Available Post-Implementation Support Services

Content Health and Governance

• Get support running comprehensive content audits to identify redundancies, gaps, and outdated info
• We can help you establish clear content ownership and governance standards to keep your site trustworthy

Engagement and Adoption

• Our tailored campaigns and communications will drive adoption and sustained engagement
• Our training sessions for site admins, page owners, and end users build confidence and skillsets

Feature Optimization and Expansion

• Learn how best to leverage advanced Happeo features and integrations
• We can help you design workflows and streamline processes for greater efficiency

Tailored Strategic Communication Support

• Our custom communication strategies align with your unique goals and organizational culture
• Establish measurement practices and introduce executive-ready reports that demonstrate your knowledge hub's value

What Our Clients Say

“Jesse was incredibly knowledgeable and patient. He explained everything clearly and was always available to answer our questions.”

“Jesse provided valuable insight, was proactive in checking in, and was a pleasure to work with throughout the process.”

And the feedback speaks for itself as we’ve received ratings of 4.8/5 related to knowledge, responsiveness, and impact.

Ready to Keep Your Intranet Momentum Going?

Your knowledge hub is a living, evolving tool — and with a little ongoing love and expert support, it can become your organization’s most valued workplace platform.

If you’re ready to extend the impact of your launch and make sure your Happeo keeps delivering value every day, let’s talk. Reach out to your Customer Success Manager or contact me directly to explore how our Professional Services can support your org’s unique needs.